To pick up this order the card holder must present the card used and (if asked) provide a signature at the box office on event. You MUST also bring along your ticket purchase confirmation email. Unless otherwise stated. Tickets can only be collected on the night of the gig, not in advance.
In the event of the cancellation of an event by the organiser/promoter (i.e. a cancellation due to circumstances beyond The Picturedrome's control), The Picturedrome will only refund the face value of the ticket. We will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets.
Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and The Picturedrome cannot guarantee that they will inform the customer of any changes to the event date, time or venue. However, 99% cancellations will be announced on our home page, so please check before travelling.
If you purchase tickets within a few days of the concert, it may be too late for postage. Please tick 'box office collection' and bring your ticket purchase confirmation email to collect your tickets on the door. Please bring some identification with you.
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed.
For all ticket collections you MUST bring along your ticket purchase confirmation email or you will not be allowed entry. Please be sure to check your Junk/Spam Folder(s). If you do not receive an email from us within 24 hours of you purchase, please email us and we will try to resolve the matter.
We've done our very best to make buying tickets through our website as easy as possible using our built-in shopping cart.
Tickets are displayed underneath the artist description, simply scroll down the page of the event.
You can choose as many tickets as you like (up to 20 per person) to as many gigs as you like. Once you have chosen all your tickets, simply click on 'Secure Checkout' in your Shopping Basket (top right of the web page) and you will be taken to the Checkout Page, which is dealt with by Opayo. We do not store credit card details nor do we share customer details with any third parties.
If you have opted for postage, tickets are sent out within five days of receiving your order. Tickets are posted first class, Royal Mail.
If you have any problems using our shopping cart, please feel free to email us at firstname.lastname@example.org and we will help all we can.
*Please note, there is a 10% booking fee when buying tickets through our website. This covers administration fees and website maintenance.
2. Buy your tickets at the venue
Simply call into The Box Office (Bar) around the back of The Picturedrome any evening from 18:30 to purchase tickets directly from the staff behind the bar. There is no booking fee for tickets purchased in person at the venue. Please feel free to email us beforehand to double-check we have tickets available: email@example.com
Where is The Box Office (Bar)?
3. Sorry, we no longer accept cheques
From 1st January 2021, we will no longer accept payment for tickets by cheque.
Please do not post any cheques to the Picturedrome!
If you have taken out TicketPlan Protection and have suffered from an accident or unexpected illnesses and wish to claim, please download the following PDF form and follow the instructions on it. TicketPlan terms and conditions