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Box office collection

To pick up this order the card holder must present the card used and (if asked) provide a signature at the box office on event. You MUST also bring along your ticket purchase confirmation email. Unless otherwise stated. Tickets can only be collected on the night of the gig, not in advance.

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Terms and Conditions

In the event of the cancellation of an event by the organiser/promoter (i.e. a cancellation due to circumstances beyond The Picturedrome's control), The Picturedrome will only refund the face value of the ticket. We will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets.

Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and The Picturedrome cannot guarantee that they will inform the customer of any changes to the event date, time or venue. However, 99% cancellations will be announced on our home page, so please check before travelling.

If you purchase tickets within a few days of the concert, it may be too late for postage. Please tick 'box office collection' and bring your ticket purchase confirmation email to collect your tickets on the door. Please bring some identification with you.

Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed.

For all ticket collections you MUST bring along your ticket purchase confirmation email or you will not be allowed entry. Please be sure to check your Junk/Spam Folder(s). If you do not receive an email from us within 24 hours of you purchase, please email us and we will try to resolve the matter.

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COVID Update

16th December 2021

 

Following on from ‘Plan B’ passing through parliament, we are following Government guidance and you will now need to show either the NHS Covid Pass or proof of negative lateral flow test before entering the Picturedrome as we have a capacity over 500. All gigs at the Picturedrome are sold at full capacity. 

More guidance can be found here - https://www.bbc.co.uk/news/explainers-55718553 
https://www.gov.uk/guidance/carrying-out-mandatory-covid-19-status-checks-at-your-venue-or-event 

More information on how to get the NHS Covid Pass can be found here - https://www.nhs.uk/conditions/coronavirus-covid-19/get-digital-covid-pass/ 

For proof of negative lateral flow test, you can either use an at-home test kit or go to a community testing facility. Tests must be taken within 48 hours of the gig and you will get a result within 30 minutes. The result needs to be registered on the NHS website and you will need to show the email or text received from NHS on the door. You can register your at home tests here - https://www.gov.uk/report-covid19-result 

More information on where to find lateral flow tests can be found here - https://maps.test-and-trace.nhs.uk/ 

Please do not bring your home test strips or vaccine cards to the venue as the government have confirmed that neither of these can be accepted as proof of Covid status.

Government guidance on face coverings can be found here - https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own 

The face covering guidance could be interpreted either way.
Are we a nightclub/dance hall or a concert hall? Is the main activity to drink, exercise and dance?

Part of the guidance states that face coverings should be worn by the public, and staff in public facing areas in visitor attractions and entertainment venues (museums, galleries, cinemas, indoor theatres, concert halls, cultural and heritage sites, indoor areas at aquariums, zoos and visitor farms, bingo halls, amusement arcades, adventure activity centres, indoor sports stadiums, funfairs, indoor theme parks, casinos, skating rinks, bowling alleys, indoor play areas including soft-play areas)

The same guidance advises that the below settings are exempt from wearing a face covering because it would not be practical to do so:
•    restaurants, cafés and canteens
•    pubs, bars and shisha bars
•    gyms and exercise facilities (including dance studios)
•    leisure centres, swimming pools, and water and aqua parks
•    photography studios
•    nightclubs, dance halls and discotheques
Customers, visitors or staff may choose to wear face coverings in these settings and businesses cannot prevent staff, visitors or customers from wearing a face covering in these settings if they choose to wear one, and it is an offence to do so.

Face coverings are also not required in premises or a part of a premises where the main activity is eating, drinking, exercising or dancing. This might include venues being used to host wedding receptions or some music events as well as restaurants, pubs, bars and nightclubs. This is because it is not practical for people to wear a face covering when eating or drinking, and it is not recommended that face coverings are worn when undertaking strenuous activity, including exercising and dancing.

As such, we cannot force you to wear a face mask, however we would still recommend wearing them whilst walking around the venue if you are able to, as this will help prevent the risk of spreading infection.

A few other points -
•    Picturedrome staff will wear masks
•    Please continue to wash your hands regularly for at least 20 seconds
•    Additional hand sanitiser is available around the building 
•    We have increased cleaning
•    Please pay by card/contactless as this will help to reduce risk of spreading infection
•    Be considerate to others

Whilst we sympathise with all views, please remember we have not made these rules and the pandemic/Covid-19 is something that we all have to live with.

These restrictions have been approved in parliament by MPs on 14th December 2021. If you do not like the restrictions or rules, please contact your MP. We simply have to follow the rules and cannot risk getting shut down.

Let’s all do our part to reduce the spread of the virus and help protect everyone during these winter months…

Thanks
The Picturedrome
 

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