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In the event of the cancellation of an event by the organiser/promoter (i.e. a cancellation due to circumstances beyond The Picturedrome's control), The Picturedrome will only refund the face value of the ticket. We will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets.
Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and The Picturedrome cannot guarantee that they will inform the customer of any changes to the event date, time or venue. However, 99% cancellations will be announced on our home page, so please check before travelling.
If you purchase tickets within a few days of the concert, it may be too late for postage. Please tick 'box office collection' and bring your ticket purchase confirmation email to collect your tickets on the door. Please bring some identification with you.
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed.
For all ticket collections you MUST bring along your ticket purchase confirmation email or you will not be allowed entry. Please be sure to check your Junk/Spam Folder(s). If you do not receive an email from us within 24 hours of you purchase, please email us and we will try to resolve the matter.x